Refund Policy

SECTION 1: INTRODUCTION

This Refund Policy explains when you may request a refund for purchases made through this website and how to apply. It is operated by TAOYI LIMITED (“we”, “us”, “our”) in connection with the Sns-Growth service. By placing an order, you agree to this policy together with our Terms and Conditions and Privacy Policy.

We sell digital, non-physical services. Because delivery begins quickly after payment, refunds are limited to the situations below. This policy does not affect any rights you may have under mandatory consumer protection laws in your country.

SECTION 2: WHEN A REFUND MAY BE AVAILABLE

We may approve a refund or account credit, at our reasonable discretion, if you contact us within fourteen (14) days of the payment date and one or more of the following applies:

(a) We charged you incorrectly (e.g. duplicate charge or wrong amount) and you provide reasonable evidence.

(b) The service for your confirmed order has not materially started within a reasonable time after payment and the delay is not due to your incorrect order details, platform restrictions, or force majeure.

(c) We are unable to deliver the purchased service in a material respect due to an error on our side, and we cannot reasonably fix it within a reasonable time.

We may ask for your order reference, payment confirmation, and screenshots or other information needed to verify your request.

SECTION 3: WHEN A REFUND IS USUALLY NOT AVAILABLE

Refunds are generally not available if:

(a) The service has already been substantially delivered as described at the time of purchase.

(b) The issue results from incorrect information you provided (e.g. wrong username or link), changes made by Instagram or other third-party platforms, or account actions by those platforms.

(d) Your request is made after the fourteen-day period in Section 2, except where a longer period is required by applicable law.

SECTION 4: HOW TO REQUEST A REFUND

To apply for a refund, please:

(1) Use our Contact Us form or email us using the same address you used for the order; and

(2) Include your order ID or payment reference, the email used at checkout, the service purchased, and a short explanation of the issue.

If you have access to our order tracking or ticket system, you may open a ticket related to your order and label the subject clearly as “Refund request” with the same details.

We will acknowledge receipt where possible and review your request within a reasonable time (typically within five (5) to ten (10) business days). Approved refunds are processed back to the original payment method where technically possible; timing may depend on your bank or card issuer.

SECTION 5: PARTIAL REFUNDS AND ACCOUNT CREDIT

Where appropriate, we may offer a partial refund or account credit instead of a full refund. If you accept credit, its use may be subject to the same general rules as other purchases on our site.

SECTION 6: CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. The version on this page at the time of your order applies unless a newer version is required by law. Continued use of the site after changes are posted constitutes acceptance of the updated policy where permitted by law.